Argon Associates Ltd.

Housing and Social Care Consultants

Argon Associates is a Housing and Social Care Consultancy, based in North West London, serving London and Home Counties. We work with organisations and individuals. Talk to Argon Associates for all your housing and care projects.

Business focused: We understand the business of providing affordable housing and social care and utilise our expertise to help clients achieve their business aims.

Creating Communities: We specialise in bringing housing and social care together to create successful supported and extra care communities.

Developing housing: We work with Housing Associations, companies and private individuals providing new housing or improving their existing stock. We review alternative ways of funding supported housing development to unlock stalled projects. We advise on marketing and use of customer insight to reach potential householders.

Strategic Thinking: We believe in linking strategy with people, creating forward-looking plans for clients, which put their customers at the heart of all they do.

High Achieving: We focus on improving services from the customer’s point of view, working with clients on their organisational journey to excellence.

Successful Commissioning: We work with Adult Social Care Commissioners, Local Authority Housing Enabling Managers and Planners, developing policy and strategy to meet local needs.

Care Quality Assurance: We provide bespoke confidential quality check services, including specialist mystery shopping and detailed reporting on standards observed for Care Home providers, tailored to business needs.

Care Customer Excellence: For Care Home providers our ‘Improving the Customer Experience’ programme takes Home Managers through the customer journey, identifying areas for improvement in current services and looking at new opportunities to increase business. The ‘Customer Charter’ we produce with Managers is a baseline for performance improvement and a quality standard for the organisation.

Decision Tree Home Choices: Our private client service, offering expertise in housing options to individuals facing complex decisions when planning their retirement. We create practical solutions to present housing problems. Our clients are individuals, their families and professional advisers. We have a network of specialist social care experts to draw on where needed to provide assurance, support and advice in a crisis or in long-term care planning.

Our Director

Sue Terry

Sue Terry BA Hons, FRSA

A networker in housing and care; wide professional senior level experience in housing management, strategy and development; a specialist interest in extra care, retirement and supported housing. Practical, focused on achieving solutions for clients, whether large organisations or private individuals. A senior Board Member, Non-Executive Director of Raglan Housing Association; Board Member Chartered Institute Housing SE; Chair of Housing Learning & Improvement Network SE.